IMPORTANCE OF SOFT SKILLS TRAINING

Authors

  • Mrs.V.Madhulika, Mrs. K.MD.Bhavani, Mrs. Archana Kollur Assistant Professor, Department of Master of Business Administration, Narasimha Reddy Engineering College, Secunderabad Maisammaguda, India

Keywords:

Soft Skills, Encapsulate, Professional Development, Regime

Abstract

Soft skills are difficult to appraise, but not impossible. This report will show you how to analyze through applicant files to find employees who have existing skills as well as how to render agent soft skills training for call center agents to encapsulate these characteristics.

    Both employees on boarding and professional development training should have soft skills components. However, soft skills exercises should be incorporated into the agents’ everyday  regime as well.

     Soft skills were once seen as intangible subjects that were difficult to teach from the beginning of 21st century soft skills need has emerged.

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Published

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Issue

Vol. 10 No. 3 (2023): EPRA International Journal of Economics, Business and Management Studies (EBMS)

Section

Articles