SATISFACTION ANALYSIS OF FACULTY, ADMINISTRATIVE STAFF AND STUDENTS ON THE ADMINISTRATIVE SERVICES OF THE NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Abstract

This study is conducted on the purpose of identifying the level of observation and satisfaction of the student, faculty and administrative staff on the administration services offered by the university. It was accomplished through the use of descriptive-correlation of research by means of handing out questionnaires among 438 respondents who were selected through the use of stratified random sampling. The data gathered were statistically tested through the use of statistical tools such as weighted mean, anova, post HOC test, Pearson and Spearman Rho's correlation. After the thorough conduction of research, the researcher found out that; the administration services offered by the university were highly observed and have satisfaction rate to the respondents; it is also revealed that there were significant differences on the respondents' observation and satisfaction rate, between and among the groups and campuses when compared. Therefore, the researcher concluded that the observation and satisfaction of the respondents were high towards the university's administration services.