ASSESSMENT ON THE OPERATIONS OF SINILOAN WATER DISTRICT’S DIVISIONS: BASIS FOR THE PROPOSED REENGINEERING AND RATIONALIZATION OF SINILOAN WATER DISTRICT

Abstract

This study aimed to evaluate and assess the current state and conditions of the operational and administrative processes in the administrative and finance, commercial services, and engineering operations divisions of Siniloan Water District (SIWADI), and to determine if the status would be improved if the characteristics of a good process are exhibited by the processes in the three divisions mentioned. Analysis revealed that there are processes in all of the three divisions that can be greatly improved in terms of their robustness, cost-efficiency, being controlled and error-proofed, and being communicated, by adopting computerization, as most of them are still being executed manually. Although adopting the cloud computing technology is not rational at this time due to its expensive price because of the current business settings and market environment of the area of operations of Siniloan Water District (SIWADI), clearly define and document standard operating procedures (SOPs) for all critical processes. This ensures consistency and reduces the chances of errors caused by ambiguity or misinterpretation. Create a flowchart for all of the processes within the agency. By mapping out the steps involved in each process and visualizing them in a flowchart. It is recommended that all stakeholders be involved in the process to ensure accuracy and to receive feedback that could significantly benefit the agency and streamline the operations. Additionally, the agency should subscribe to cloud computing when it has become available at an affordable price.