IMPACT OF CONFLICT MANAGEMENT STRATEGIES ON PERFORMANCE IN TRANSPORTATION SECTOR

Abstract

This study examined how conflict management strategies influence the organizational performance of Peace Mass Transit Ltd. The survey research method was adopted for the study. Data were collected using a questionnaire.  The population of the study comprises the purposively selected 255 staff of Peace Mass Transit Ltd, Enugu state. The hypotheses were tested with Simple Linear Regression Analysis. It was found that compromising as a conflict management strategy has a significant influence on the performance of  Peace Mass Transit Ltd (β =0.230 at t=4.272; sig=p=.00<.05). Also, accommodating as a conflict management strategy has a significant influence on the performance of Peace Mass Transit Ltd (β =0.230 at t=2.459 and sig=p=.015<.05). Similarly, avoiding as a conflict management strategy has a significant influence on the performance of Peace Mass Transit Ltd (β =.146; t=3.118; p<0.05). It is concluded that management should train employees on how best to positive use conflict management styles in organizations.