HRM ROLES IN PROMOTING FINANCIAL INCLUSION IN INDIAN BANKING SECTOR: AS AN EMPIRICAL STUDY IN CO-OPERATIVE BANKS

Abstract

The main aim of the current study is to identify the importance of human resource management department in providing the technology (Use of Biometric Machine by BC/BF/Bank Mitr, Use of Mobile/Internet Banking, sending SMS after every transaction and Fixing Automatic Cash Depositing Machine/Passbook Printing Machine) for promoting the financial inclusion in Co-operative banking sector. The employees with reference to the importance of human resource management in the Cooperative banking sector represented by the five cooperative branches are considered in this paper. The study population consisted of all employees in Co-operative banking sector. A questionnaire was drafted and presented to the one hundred and fifty employees randomly selected from the list of employees working for these banks. From one hundred and fifty employees, fifty employees properly filled the questionnaires and this is taken as the main source of data for the study. To achieve the study objectives, “To investigate into the relationship between Age, Gender and Educational level (demographic variable) of the employees and the impact of HRM technology channels on financial inclusion promotion”.

The researcher used descriptive-analytical methods. The data was analyzed by employing a One-way ANOVA test at 5% level of significance using SPSS statistical software. The result showed that ‘’the banks employees strongly confirmed the technology provided by HRM department for promoting the financial inclusion’’.