A STUDY ON ASSESSING KNOWLEDGE MANAGEMENT IN CO-OPERATIVE BANK WITH SPECIAL REFERENCE TO CUSTOMER MANAGEMENT BENGALURU

Abstract

Knowledge management is essentially about facilitating the processes by which knowledge is created, shared, and used in organizations. It is not about setting up a new department or getting in a new computer system. It is about making small changes to the way everyone in the organization works. There are many ways of looking at knowledge management and different organizations will take different approaches. Creating a knowledge environment usually requires changing organizational values and culture, changing people’s behaviours and work patterns, and providing people with easy access to each other and to relevant information resources. In terms of how that is done, the processes of knowledge management are many and varied. As knowledge management is a relatively new concept, organizations are still finding their way and so there is no single agreed way forward or best practice. This is a time of much trial and error. Similarly, to simply copy the practices of another organization would probably not work because each organization faces a different set of knowledge management problems and challenges. Knowledge management is essentially about people – how they create, share, and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave.