QUALITY MANAGEMENT AND BUSINESS PERFORMANCE OF HOTELS IN YENAGOA BAYELSA STATE

Abstract

The paper investigated quality management and organizational performance of hotels in Yenagoa Bayelsa State. Specially, the study focused the relationship between quality management training and organizational performance in hotels in Yenagoa, Bayelsa State, the relationship between quality standard and organizational performance in hotels in Yenagoa, Bayelsa State and the relationship between human resource and organizational performance in hotels in Yenagoa, Bayelsa. The study adopts used of descriptive research design approach because of the nature of the investigation which is to examine the opinion and perception of employee. The study population consist of fifty (50) employees of the three star hotel in Yenagoa, Bayelsa State. The instrument for data collection used for this study was the close-ended questionnaire. The data collected were using descriptive and inferential statistics with the support of Statistical Package for Social Science (SPSS). The result shows that a positive significant relationship between quality management training and organizational performance, there is a positive significant relationship between quality standard and organizational performance and there is a positive significant relationship between human resource and organizational both in three star hotels in Yenagoa, Bayelsa state. It was concluded that there is a significant and positive relationship between quality management and organizational performance in hotels in Yenagoa, Bayelsa state. It is recommended that the hotel management ought to give top priority to adhering to set quality standards in all facets of their business, such as customer satisfaction, facilities management, and service delivery.