WORKPLACE INCIVILITY: A LITERATURE REVIEW AGENDA

Abstract

Workplace incivility is described as low-intensity aberrant behaviour at workplace with hazy intention to harm. Workplace incivility has been a severe concern in the previous two decades, affecting employees' job performance, work efforts, job satisfaction, well-being, organisational loyalty, and many other factors. The purpose of this paper is to investigate the consequences of workplace incivility by analysing prior research in this area. Finally, relevant characteristics are explored that can help in regulating uncivil workplace behaviour for future employment for the benefit of people and organisations.