E-WALLETS: AN INNOVATION AND ITS PERCEPTION AMONG YOUTH

Abstract

As Digital world continues to evolve, presenting the real world with new technologies capable of simplifying and enthralling regular activities, adapting with the pace of new developments is a necessity, not an option. Electronic wallet is one such innovation which has found its place in smartphones of almost every buyer and seller in every nook and corner of the society.  The present study aims to understand the significance of e-wallets from customers’ perspective by analysing their experience. The study evaluates the positive and negative impacts of using e-wallets for payment from the perspective of youth, i.e., the college going students who constitute the major section of the society frequently transacting through latest tools and are quite aware about the latest digital payment options. The beneficiaries of the research findings shall be the e-wallet operators or fintech companies involved in digital payment infrastructure services to make subsequent improvements for furthering the scope of digital inclusion.