COMPLIANCE TO R.A.11032 EASE OF DOING BUSINESS (EODB) AND EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018-AN INPUT TO POLICY PROCEDURE OF THE LOCAL GOVERNMENT UNIT OF SAN PABLO CITY, LAGUNA, PHILIPPINES

Authors

  • Menchu A.Biglete Local Government of San Pablo City, Laguna, Philippines

Keywords:

Action Plan, Business One Stop Shop, Ease of Doing Business

Abstract

 This study aimed to determine the level of implementation and compliance of the stakeholders to the Ease of Doing Business (EODB) law of the Local Government Unit (LGU) of San Pablo City which can be used for the improvement of processes and delivery of services in the LGU conducted in the year 2023.

Moreover, the research used a descriptive quantitative approach which generated a total of 450 respondents that aimed to study the relationship between the level of efficient government service delivery to the demographic profile of the respondents, challenges encountered by the stakeholders and the level of compliance in the implementation of the Ease of Doing Business.  The study found the need for experts on computerization and digital innovation and technological advancement,  which clearly shows that the city does not adapt to the transition in line with Ease of Doing Business implementation, streamlined procedures were not practised in the town,  which is merely the core component of the law.

Based on the results of the study, Action Plan is being proposed to improve the process and implementation of Ease of Doing Business in the City of San Pablo such as: Improvement on the system  or procedure being implemented in the Business One Stop Shop; Implementation of Electronic Database in the City;  Improvement of the Citizen’s Charter of the City; Providing alternative payment method; and  Benchmark with other LGU’s within Laguna.

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How to Cite

Menchu A.Biglete. (2023). COMPLIANCE TO R.A.11032 EASE OF DOING BUSINESS (EODB) AND EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018-AN INPUT TO POLICY PROCEDURE OF THE LOCAL GOVERNMENT UNIT OF SAN PABLO CITY, LAGUNA, PHILIPPINES. EPRA International Journal of Research and Development (IJRD), 8(5), 277–289. Retrieved from https://eprajournals.net/index.php/IJRD/article/view/2104